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GENERAL TERMS AND CONDITIONS OF SALE

Last update: October 14, 2026

 

Article 1 – Identification

The website signaturetravelbyceline.com is published by Céline BEAUSOLEIL, an independent Tourism Consultant based in Abu Dhabi (United Arab Emirates), operating under the brand name "Signature Travel by Céline" (hereinafter "Signature Travel").

Contact: contact@signaturetravelbyceline.com – +971 58 530 9392.

 

Article 2 – Purpose

These terms and conditions define the framework within which Signature Travel assists its clients in designing tailor-made trips. Any travel request implies full and unreserved acceptance of these terms.

 

Article 3 – Nature of the service

Signature Travel is an independent travel consulting and planning service. Signature Travel is not a travel agency and does not sell tourism services directly.

The service includes:

  • discussion regarding the client's desires, budget, and travel style;

  • designing a personalized itinerary and a detailed proposal;

  • adjustments to this proposal with the client;

  • connecting the client with a local partner agency, which organizes and sells the trip;

  • providing a personalized travel journal;

  • support before, during, and after the trip.

 

Article 4 – Planning fees

Trip design is subject to planning fees, invoiced directly by Signature Travel. The amount is stated on the quote provided to the client. These fees are payable upon signing the quote, before the design process begins.

These fees compensate for the consulting and design work already performed. They remain the property of Signature Travel and are non-refundable, including in the event of trip cancellation, for any reason whatsoever.

Signature Travel also receives a commission from the partner agency, which is included in the price of the trip.

 

Article 5 – Booking and payment

The travel sales contract is concluded directly between the client and the partner agency. The partner agency prepares the final quote, collects all payments (deposit and balance), and confirms bookings.

Apart from the planning fees (Article 4), Signature Travel does not collect any money for the trip. Prices, payment deadlines, and payment methods are those indicated in the partner agency's contract, which is communicated to the client before any booking.

 

Article 6 – Modification and cancellation

Any modification or cancellation of the trip is governed by the partner agency's terms and conditions, which the client accepts at the time of booking. Any potential cancellation fees and refunds for the trip are exclusively the responsibility of the partner agency. Signature Travel's planning fees remain due and are not refunded.

Signature Travel remains available to assist the client in their dealings with the agency.

 

Article 7 – Formalities, health, and insurance

Signature Travel provides practical information known at the time of design (passport, visa, health, customs) for informational purposes only. It is the client's responsibility to verify these formalities with the competent authorities and to comply with them before departure.

Signature Travel strongly recommends purchasing travel insurance covering cancellation, assistance, repatriation, and medical expenses. The client is solely responsible for purchasing this insurance.

 

Article 8 – Liability

Signature Travel is committed to providing the utmost care in its advice and the selection of its partners. The execution of services (transport, accommodation, excursions, guides) is the responsibility of the partner agency and the relevant service providers.

Signature Travel cannot be held liable in the event of:

  • poor execution of a service by the partner agency or a service provider;

  • external and unforeseeable events (weather, strikes, natural disasters, health or political crises);

  • failure by the client to comply with the communicated formalities or schedules.

 

Article 9 – Intellectual property

The itineraries, proposals, and travel journals created by Signature Travel are protected. They are provided to the client for personal use and may not be reproduced, distributed, or used for commercial purposes without written agreement.

 

Article 10 – Personal data

Information provided by the client (form, WhatsApp, e-mail) is used solely for the design of their trip. It is shared with the partner agency only to the extent strictly necessary for organizing the trip and is never sold to third parties.

The client may request access to, rectification of, or deletion of their data by contacting contact@signaturetravelbyceline.com.

 

Article 11 – Complaints

Any complaint regarding the consulting service should be sent by e-mail to contact@signaturetravelbyceline.com. A response will be provided as soon as possible. Complaints regarding the conduct of the trip are forwarded to the relevant partner agency.

 

Article 12 – Applicable law

These terms and conditions are subject to the laws of the United Arab Emirates, as applicable in the Emirate of Abu Dhabi. In the event of a dispute, an amicable solution will be sought as a priority. Failing that, the competent courts of Abu Dhabi shall have exclusive jurisdiction.

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